Privacy Policy

1. Introduction

Welcome to Visa.org.my ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website visa.org.my, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request information about visa services
• Contact us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Nationality
• Travel destination preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Device information

3. Use of Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Responding to your inquiries and requests
• Sending you newsletters and promotional materials (with your consent)
• Improving our website and user experience
• Analyzing usage patterns and trends
• Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements (including Google AdSense)

5. Third-Party Services

Google AdSense

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to our website or other websites. You may opt out of personalized advertising by visiting Google Ads Settings.

Analytics

We may use third-party analytics services (such as Google Analytics) to help analyze how users use our website. These services collect information about your use of our website and help us improve our services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Links to Other Websites

Our website contains links to other websites, including our partner visa service websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any website you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@visa.org.my
• Website: visa.org.my/contact